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Privacy Policy


This notice describes the privacy practices of Tandem Health.

Protected Health Information

Under federal law, your health information is protected and confidential. Protected symptoms, test results, diagnosis, treatment, and related medical information. Your health information also includes payment, billing, and insurance information.

How We Use Your Protected Health Information

We use your health information for treatment, to obtain payment, and for health care operations, including administrative purposes and evaluation of the quality of care that you receive. Under some circumstances, we may be required to use or disclose the information even without your permission. Under limited circumstances, we may disclose information to notify or locate your relatives or to assist disaster relief agencies.

Examples of Treatment, Payment, and Health Care Operations

Treatment: We will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians, and other members of our treatment team will record information in your record and use it to determine the most appropriate course of care. We may also disclose the information to other health care providers who may provide treatment to you, to pharmacists who are filling your prescriptions, and to family members who are helping with your care.

Payment: We will use and disclose your health information for payment purposes. This includes: eligibility or coverage for benefits, billing, claims, collection activities, review of services provided, utilization review, and disclosures to consumer reporting agencies. We will submit bills and maintain records of payments from your health plan.

Health Care Operations: We will use and disclose your health information to:

  • Conduct quality assessment and improvement activities;
  • Review the competence or qualification of health care professionals, evaluate practitioner performance, conduct training programs for students, trainees, practitioners or non-health professionals;
  • Conduct accreditation, certification, licensing or credentialing activities;
  • Conduct activities related to the creation, renewal, or replacement of a contract of health insurance or benefits;
  • Conduct or arrange for medical review, legal services, and auditing functions;
  • Provide for business planning and development; and
  • Provide for business management and administration.

For example, we may use or disclose your protected health information for Tandem Health accreditation purposes.

Special Uses and Disclosures Permitted Without Authorization

  • Required by Law: We may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.
  • Public Health Activities: As required by law, we may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.
  • Health Oversight: We may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.
  • Judicial and Administrative Proceedings: We may disclose information required by law enforcement officials.
  • Deaths: We may report information regarding deaths to coroners, medical examiners, funeral directors, and organ donation agencies.
  • Serious Threat to Health or Safety: We may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
  • Military and Special Government Functions: If you are a member of the armed forces, we may release information as required by military command authorities. We may also disclose information to correctional institutions or for national security purposes.
  • Research: We may use or disclose information for approved medical research.
  • Workers’ Compensation: We may release information about you for workers’ compensation or similar programs providing benefits for work-related injuries or illness.
  • Fundraising: We may use or disclose your demographic information and the dates on which your health care was provided to contact you to raise funds for Tandem Health.

In any other situation, we will ask for your authorization before using or disclosing any of your protected health information. If you choose to sign an authorization to disclose information, you can later revoke that authorization.

Individual rights

You have the following rights with regard to your protected health information. Please contact the person listed below to exercise these rights.

  • Request Restrictions: You may request restrictions on certain uses and disclosures of your protected health information. We are not required to agree to such restrictions.
  • Confidential Communications: You may request that we communicate with you confidentially; for example, asking us to send notices to a special address.
  • Inspect and Obtain Copies: In most cases, you have the right to obtain a copy of your protected health information. There will be a charge for the copies.
  • Amend Information: If you believe that your protected health information is incorrect, or if information is missing, you have the right to request that we consider amending the existing information.
  • Accounting of Disclosures: You may request a list of disclosures of your protected health information except for treatment, payment, or health care operations from the Medical Records Department.

Our Legal Duty

We are required by law to protect and maintain the privacy of your protected health information, to provide this Notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the Notice currently in effect.

Changes in Privacy Practices

We reserve the right to change the terms of this Notice and to make the new Notice effective for all the protected health information we maintain. Before we make a significant change in our privacy practices, we will change and post our new Notice. You may request a copy of our Notice at any time.


If you are concerned that we have violated your privacy rights, you may contact the person below. You may also send a written complaint to the U.S. Department of Health and Human Services. The person listed below will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint.

If you have questions or concerns, please contact:

Privacy Official

Tandem Health

550 South Pike West

Sumter, SC 29150

(803) 774-6471